The size of the stove should be based on the room size and heating requirements. As a rough guide, you need 1 kW of heat for every 14 cubic meters of space. However, factors like insulation and window size also matter, so a professional assessment is recommended.

A wood-burning stove is designed specifically for burning wood, while a multi-fuel stove can burn both wood and other solid fuels like coal or peat. Multi-fuel stoves have a grate and ash pan to handle the different types of fuel.

Wood-burning stoves are energy-efficient, cost-effective, and environmentally friendly. They provide consistent heat, create a cozy atmosphere, and reduce dependency on fossil fuels.

A multi-fuel stove has a grate for solid fuels and an air supply that can be adjusted to optimise burning conditions for different fuels. It burns fuel in a controlled manner, maximising heat output and minimising waste.

Yes, wood-burning stoves can be environmentally friendly if they are DEFRA approved and use seasoned or kiln-dried wood. They produce less carbon dioxide than fossil fuels and can be part of a sustainable energy strategy

A hearth is the floor area around the stove, made from non-combustible materials like stone or tile, designed to protect your flooring from heat and embers.

A stove chamber is the recess where the stove sits, often lined with fireproof materials to enhance safety and aesthetics.

Beams and surrounds are decorative and functional elements around the stove, made from wood, stone, or metal, enhancing the look and blending the stove with your room’s decor.

Yes, we offer a range of customisation options for hearths, chambers, beams, and surrounds to match your style and preferences.

Hardwood species like oak, ash, and beech are ideal as they burn longer and hotter. Always use seasoned or kiln-dried wood to reduce smoke and improve efficiency.

Begin with dry kindling and small pieces of wood, gradually adding larger logs as the fire builds. Ensure good airflow by opening the air vents.

Check for issues like damp wood, blocked flue, or insufficient airflow. Cleaning the stove and chimney, or adjusting the vents, can often resolve heating problems.

Use dry, seasoned wood, maintain proper airflow, and regularly clean the stove and chimney. Using a stove thermometer can help you monitor and adjust the burn for optimal efficiency.

Running costs depend on fuel type, stove efficiency, and usage frequency. Generally, wood-burning stoves are cost-effective, especially if you source wood locally. Maintenance and occasional repairs should also be factored in.

Yes, we provide full installation services for all the products we sell. Our professional installers ensure everything is set up safely and efficiently.

Installation involves assessing your home, preparing the site, installing the stove and chimney, and ensuring everything complies with safety standards. Our team will also provide a demonstration of how to use and maintain your stove.

The installation process typically takes 6-8 hours depending on the complexity of the job and the type of materials being installed.

Regular maintenance includes cleaning the stove and chimney, checking for blockages, and inspecting seals and gaskets. Annual professional inspections and cleanings are also recommended.

Yes, when installed and used properly, wood-burning stoves are safe. Always follow the manufacturer's guidelines and have regular inspections to maintain safety.

An efficient stove will have a high heat output with minimal fuel consumption. Look for stoves with high efficiency ratings and DEFRA approval.

Smoking can be caused by improper wood, a blocked chimney, or inadequate ventilation. Ensure you're using dry wood, check for obstructions, and improve airflow. If the problem persists, contact a professional.

Your chimney should be cleaned at least once a year, more frequently if you use your stove regularly. This prevents creosote buildup and reduces fire risk.

Signs include poor performance, smoke leakage, visible damage, unusual noises, and difficulty lighting or maintaining a fire.

You can place an order through our website, over the phone, or via our social media channels. Our team is available to assist you with the process.

Delivery times vary based on stock availability and location but typically range from one to two weeks.

Yes, all our stoves come with a manufacturer’s warranty, and we offer extended warranties for added peace of mind.

Yes, we offer various financing options to make your purchase more affordable. Contact our sales team for more information on available plans.